How your order moves

• Order confirmed
  The day you order
  A first email confirms your order and recaps what's in your cart.
• Packed and shipped
  [to be confirmed — see our Shipping policy]
  Your plush is checked and packed. A second email brings your tracking number.
• On its way
  [to be confirmed — see our Shipping policy]
  Your package travels to you. Tracking can go quiet for a stretch during this stage — that's normal, it doesn't scan at every stop.
• Delivered
  At your address
  The local carrier hands off your package.

For our current processing and delivery estimates, check our Shipping policy — we'll keep it up to date as soon as our timelines are locked in.

My tracking hasn't moved in a few days

That's the most common thing we hear, and it's almost always normal. While your package is in transit, it can go a week without a new scan — it's still moving, it just isn't passing through a checkpoint yet.

If more than 10 days have gone by with no movement at all, email us with your order number. We'll look into it with the carrier and keep you posted.