Shipping policy

Every order ships with a tracking number, and you can follow it any time on our Track your order page.

Where we ship

We currently ship to addresses within the United States.

Processing time

[TO CONFIRM before this page goes live — Enzo] Orders are typically packed and handed to the carrier within [X business days] of purchase, not counting weekends and holidays.

Delivery time

[TO CONFIRM before this page goes live — Enzo] Once your order ships, delivery typically takes [X to Y days]. Door to door, most orders arrive within [X to Y days] of checkout. Holidays, peak season and weather can stretch that. Your tracking link is always the most accurate answer.

What shipping costs

[TO CONFIRM before this page goes live — Enzo] Shipping rates and any free-shipping threshold will be listed here once finalized. Rates shown at checkout are always the ones that apply to your order.

Prices are in US dollars

Everything on this site is charged in USD.

Tracking

As soon as your order ships, you get an email with a tracking link. The first scan can take a day or two to appear, which is normal. You can also check your order any time on our Track your order page with your order number and your name or email. If the shipping email is not in your inbox, check your spam folder, then email us at contact@goodnightplush.com with your order number.

Orders that arrive in more than one package

If you ordered several items, they may travel in separate packages and arrive on different days. That is normal and it is not a mistake. Each package carries its own tracking number. If one has arrived and another has not, give it a few more days, then email us and we will find it.

If your tracking hasn't moved

Give it a few days — packages can go quiet for a stretch between scans, and that is usually normal. If nothing has moved for 10 days, email us with your order number and we will look into it with the carrier and tell you exactly where things stand.

If you used the wrong address

Email contact@goodnightplush.com with your order number straight away. If it has not shipped, we fix the address. Once the carrier has it, we cannot change it.

Returns

Returns are covered in our Refund policy: starting with one email to contact@goodnightplush.com.