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Fourteen days from the day it lands on your doorstep. One email starts it.
You have 14 days from the day your order is delivered to tell us you want to send something back. Not 14 days from the day you ordered. From the day it arrives.
Tell us inside those 14 days and you are covered, even if the plush takes a few more days to travel back to us.
Please do not post anything back before you hear from us. A package that turns up with no return request behind it is very hard to match to an order, and that slows your refund down.
Anything complete and in a condition we could sell again: every piece, in the packaging it came in. Opening the box and handling the plush to see what it is does not cost you your refund. A stuffed animal that has clearly had a week of play, or one missing its tags or accessories, may reduce what we can refund.
Email us within 14 days of delivery with your order number and a photo. That one is on us. You choose a replacement or a refund, and you pay nothing to put it right.
If you changed your mind, the return trip is yours to cover. If the fault is ours, it is ours. We confirm the address and the details when we answer your email.
Once your return reaches us, we refund the items to the card or account you paid with. Your bank usually shows it within a few business days.
The shipping fee you paid on the original order comes back only when the return is our fault.
We aim to ship orders quickly, so email us as soon as you can if you want to cancel. If it has not shipped yet, we cancel it and refund you in full. Once it is with the carrier, we cannot pull it back — send it back to us instead, following the steps above.
We do not run exchanges. Send the item back for a refund and place a new order. It reaches you faster that way.
contact@goodnightplush.com. Put your order number in the subject line and you will get a faster answer.
